We offer product warranties to protect our customers against manufacturing defects and ensure satisfaction with every purchase.
4.1 Chairs 1-year warranty covering the chair mechanism only. Applies to defects arising from normal usage under standard working conditions.
4.2 Other Goods All other products come with a warranty window of five (5) working days from the date of delivery. Customers must inspect goods upon receipt and report any defects or damages within this 5-day period. After this period, no warranty claims will be accepted unless otherwise stated in writing.
4.3 Warranty Exclusions The following are not covered under our warranty:
- Damage caused by misuse, negligence, unauthorized repairs or modifications.
- Wear and tear from normal use (e.g., scratches, fading, or cosmetic damage).
- Damage resulting from improper installation or failure to follow usage instructions.
Warranty claims must be submitted in writing and accompanied by:
- Proof of purchase (invoice or receipt),
- Photographic evidence of the issue, and
- A description of the defect or malfunction.