All orders are subject to the following payment terms unless otherwise agreed in writing:
- Upfront Deposit: An 80% deposit of the total invoice amount is required to confirm and initiate processing of the order. This deposit is non-refundable and secures your production or procurement queue.
- Balance Payment: The remaining 20% balance must be paid upon delivery of the goods. Delivery and/or installation will not be completed until full payment is received.
- Delays in balance payment may result in postponed delivery, additional administrative fees, or cancellation of service.
Special Rate Policy (Bulk Orders Only)
A2Z Office Supply Sdn Bhd offers special discounted rates exclusively to bulk-buying customers who meet the following criteria:
- A full upfront payment (100%) is made at the time of order confirmation.
- The order qualifies as a bulk purchase, as defined by our internal pricing and volume thresholds.
- All bulk order discounts are subject to management approval and assessed based on the overall value of goods and services provided. Orders that do not meet the volume or payment requirements will not be eligible for the special rate.
Note: Bulk pricing is non-negotiable once agreed and applies only to the specified order.